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Overview: The Guest Services Representative (GSR) serves as an Ambassador of the Ronald McDonald House (RMH) and provides exceptional customer service for all guests, guest families, donors, and visitors who enter the Ronald McDonald House (RMH). The GSR serves as the concierge of the organization and is responsible for leading all guest families through their experience while staying at the RMH. This position is a member of the GSR team, ensuring that there is always a GSR present with the exception of the overnight shift. The GSR is the primary point of contact for all guest families during their stay and is expected to provide the highest levels of guest services to all guests. As an Ambassador of the GSR team, you are responsible for working with all guest families to ensure their needs are met and their stay is safe and supported and that donors and visitors feel welcomed and informed. The Guest Services Representative is accountable to the CEO for stewardship of the Mission Statement.

All interested applicants should submit their cover letter, resume and 3 references to careers@rmhc-ctx.org to apply.

Overview: This internship position will report directly to the Volunteer & Programs Director and will serve as a supporting role for the Family Room and Happy Wheels Cart programs, as well as the RMHC meal programs. The intern position will gain experience with families by serving at least one shift inside the hospital, one with the HWC program, as well as one inside the Ronald McDonald House. Additional responsibilities will include but are not limited to stewarding meal groups, assisting with special events, database entry, solicitations, and administrative duties. Being a non-clinical facility, our internships do not provide students with medical related, child directed or counseling opportunities.

All interested applicants should submit your cover letter and resume to Paula Duke, pduke@rmhc-ctx.org to apply.