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Overview: The Guest Services Representative (GSR) serves as an Ambassador of the Ronald McDonald House (RMH) and provides exceptional customer service for all guests, guest families, donors, and visitors who enter the Ronald McDonald House (RMH). The GSR serves as the concierge of the organization and is responsible for leading all guest families through their experience while staying at the RMH. This position is a member of the GSR team, ensuring that there is always a GSR present with the exception of the overnight shift. The GSR is the primary point of contact for all guest families during their stay and is expected to provide the highest levels of guest services to all guests. As an Ambassador of the GSR team, you are responsible for working with all guest families to ensure their needs are met and their stay is safe and supported and that donors and visitors feel welcomed and informed. The Guest Services Representative is accountable to the CEO for stewardship of the Mission Statement.

All interested applicants should submit their cover letter, resume and 3 references to careers@rmhc-ctx.org to apply.